CGI Recruitment |Associate Systems Engineer | Freshers

CGI Recruitment 2026: CGI is hiring candidates for the role of Service Desk – L1 Support (Associate Systems Engineer) under its Infrastructure & Cloud division. Fresh graduates looking for IT Support and Service Desk Jobs in Bangalore or Chennai can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria, required skills, responsibilities, and application process are given below.

CGI Recruitment  – Details

Job Role: Service Desk – L1 Support

Designation: Associate Systems Engineer

Job Category: IT Infrastructure Jobs

Qualification: Bachelor's Degree (Relevant Discipline)

Experience: Freshers (0 Years)

Job Location: Bangalore / Chennai

Employment Type: Full Time

Category: Infrastructure / Cloud

Position ID: J0626-0315

Hiring Type: PWD Hiring

Last Date: Apply ASAP

About CGI

CGI is one of the world's largest IT and business consulting services companies, founded in 1976. With a strong global presence, CGI helps organizations accelerate business transformation through technology, innovation, and consulting expertise. The company operates with a unique ownership culture where employees are known as CGI Partners and are encouraged to actively contribute to the company's success and growth.

Eligibility Criteria

Candidates must possess:

• Bachelor's Degree in a relevant discipline
• Freshers are eligible to apply
• Good technical aptitude and problem-solving abilities
• Strong communication skills
• Ability to work collaboratively in a team environment
• Willingness to work in client time zones and flexible shifts

Roles & Responsibilities

Selected candidates will be responsible for:

• Providing Level-1 Service Desk and Technical Support to users
• Handling IT infrastructure and support-related incidents
• Troubleshooting basic hardware, software, and network issues
• Managing and resolving customer queries through various support channels
• Monitoring and responding to service desk tickets
• Escalating complex issues to higher support teams when required
• Ensuring timely incident response and resolution
• Maintaining service quality and customer satisfaction
• Collaborating with internal teams to deliver efficient support services
• Following organizational processes and service management guidelines

Required Skills

Technical Skills

• Basic understanding of Computer Networks
• Knowledge of Operating Systems (Windows & Linux)
• Basic understanding of Virtualization Technologies
• Service Desk and Help Desk Operations
• Incident Response and Ticket Management
• Telephony Support Concepts
• IT Infrastructure Fundamentals

Soft Skills

• Strong Analytical and Problem-Solving Skills
• Excellent Written and Verbal Communication Skills
• Team Collaboration and Knowledge Sharing
• Customer Service Orientation
• Adaptability and Flexibility
• Enthusiasm to Learn New Technologies

Key Competencies

• Communication Skills
• Help Desk / IT Services
• Incident Response
• Service Desk Operations
• Telephony Support
• Troubleshooting Skills
• Customer Support Management

Why Join CGI?

• Opportunity to work with one of the world's largest IT consulting organizations
• Strong learning and career development programs
• Exposure to global clients and technologies
• Ownership-driven work culture
• Collaborative and inclusive work environment
• Career growth opportunities across multiple technology domains
• Access to global expertise and innovative projects
• Supportive leadership focused on employee well-being

Life at CGI

At CGI, employees are called CGI Partners because they actively contribute to the company's growth and success. CGI provides:

• Ownership-driven culture
• Professional growth opportunities
• Global project exposure
• Learning and certification programs
• Inclusive and respectful workplace
• Long-term career development support
• Health and well-being initiatives

How to Apply for CGI Recruitment ?

Interested and eligible candidates can apply online through the official CGI Careers Portal.

Click Here To Apply:

https://cgi.njoyn.com/corp/xweb/xweb.asp?CLID=21001&page=jobdetails&JobID=J0626-0315&lang=1

Frequently Asked Questions (FAQs)

1. What is the role offered by CGI?

CGI is hiring for the Service Desk – L1 Support role under the Associate Systems Engineer designation.

2. Are freshers eligible to apply?

Yes, candidates with 0 years of experience can apply.

3. What are the job locations?

The positions are available in Bangalore and Chennai.

4. What skills are required for this role?

Candidates should have basic knowledge of computer networks, Windows/Linux operating systems, virtualization technologies, incident management, and service desk operations.

5. Is shift work required?

Yes, candidates must be flexible to work in client time zones and rotational shifts if required.

6. Is this a full-time position?

Yes, it is a full-time employment opportunity.

Disclaimer

This job listing is shared solely for informational purposes based on publicly available sources; upGrad is not affiliated with, authorized by, or acting on behalf of the hiring company, and does not participate in or influence the recruitment process.

Applicants must apply only through the official company website and proceed at their own discretion and risk.